BDG Win - Privacy Policy

Information We Collect

Personal Information You Provide

When you register an account, make a deposit, or contact our support team on BDG Win, we may collect the following personal information:

• Full name and date of birth
• Email address and mobile phone number
• Government-issued identity documents (for KYC verification as required under applicable Indian regulations)
• Financial information, including bank account details and UPI IDs, necessary to process deposits and withdrawals

Information Collected Automatically

When you access bdgwinindia.in.net, our systems automatically collect certain technical data, including:

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Pages visited, session duration, and clickstream data
• Cookie identifiers and similar tracking technologies

Cookies and Tracking Technologies

We use first-party and third-party cookies to maintain your session, remember your preferences, prevent fraud, and analyse platform performance. You may adjust cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of BDG Win services.

How We Use Your Information

Service Delivery and Account Management

We use your personal information to create and maintain your BDG Win account, process financial transactions, verify your identity in compliance with applicable Know Your Customer (KYC) obligations, and provide customer support.

Legal and Regulatory Compliance

BDG Win is required to process certain personal data to meet obligations under applicable Indian laws, including anti-money laundering (AML) regulations. This may include retaining transaction records and identity documents for the periods prescribed by law.

Security and Fraud Prevention

We analyse account activity and technical signals to detect, investigate, and prevent fraudulent transactions, unauthorised access, and other prohibited conduct. This processing is necessary to protect both our users and the integrity of our platform.

Platform Improvement and Analytics

Aggregated and anonymised usage data helps us understand how users interact with BDG Win, identify technical issues, and improve our features. Where we use personal data for this purpose, we rely on our legitimate business interest and implement appropriate safeguards.

Communications and Promotions

With your consent, we may send you promotional offers, platform updates, and relevant notifications by email or SMS. You may withdraw consent and opt out of marketing communications at any time by following the unsubscribe link in any message or by contacting our support team.

Sharing of Your Information

We do not sell your personal data. We may share your information with:

• Payment processors and banking partners: to complete deposits and withdrawals securely.
• Identity verification providers: to fulfil KYC requirements.
• Regulatory and law enforcement authorities: where required by law or a valid legal order.
• Service providers acting on our behalf: under strict contractual confidentiality obligations, limited to the purposes described in this policy.

Any third party that receives your data is contractually prohibited from using it for purposes beyond those specified and must maintain appropriate security standards.

Your Rights

Access and Portability

You have the right to request a copy of the personal data BDG Win holds about you. Where technically feasible, we will provide this information in a structured, commonly used, and machine-readable format.

Correction

If any personal data we hold is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.

Deletion

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent. Please note that we may be required to retain certain data to comply with our legal and regulatory obligations even after a deletion request is fulfilled.

Restriction and Objection

You have the right to request that we restrict the processing of your data in certain circumstances, for example, while a correction request is being assessed. You may also object to processing that is based on our legitimate interests where you believe your fundamental rights and freedoms override those interests.

Withdrawal of Consent

Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

How to Exercise Your Rights

To exercise any of the rights described above, please submit a written request to our support team using the contact details provided in the section below. We will respond within 30 days of receiving a verifiable request. We may ask you to verify your identity before acting on any request to protect the security of your account.

Contact Us

For privacy-related enquiries or to exercise your data rights, please contact our Data Privacy team:

Email: [email protected]

We aim to respond to all privacy requests within 30 calendar days.